popwin Platform Privacy Notice

This page describes what we collect when you use popwin and how we keep that data protected. We handle your personal information according to applicable data-protection laws, and we remain transparent about the purposes we use it for. Whether you access popwin from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, our privacy commitments remain consistent.

We collect information to verify your identity, process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), and provide customer support. We also use data to detect fraud, comply with legal obligations, and improve our popwin platform. You have rights over your information—you can request access, correction, or deletion in most cases, subject to our legal obligations.

Our privacy practices apply to all popwin users regardless of jurisdiction. If you have concerns about how we handle your data, contact our support team through your popwin account settings.

What data we collect on popwin

When you create a popwin account, we collect your name, date of birth, email address, and phone number. We use this information to verify your identity before you can deposit funds or withdraw winnings. We also collect your physical address for regulatory compliance and to confirm you are in a jurisdiction where our services are available.

We collect payment information associated with your chosen deposit method. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we receive transaction data from those e-wallet providers confirming the deposit amount and timestamp. If you use e-wallet, mobile banking, local payment, or online payment virtual accounts, we collect your bank account number and transfer details. We do not store your full credit card numbers or e-wallet passwords—payment processors handle those securely on our behalf.

Gameplay and account activity on popwin

We log your popwin gameplay history, including matches you back, amounts wagered, outcomes, and timestamps. We track your account balance, deposit and withdrawal requests, and login activity. This data helps us provide customer support, detect suspicious activity, and comply with anti-money-laundering regulations. We also use it to personalise your popwin experience—for example, to display relevant market options based on your interests.

We collect technical data about how you access popwin—your device type (Android phone, iOS device, desktop), operating system, browser type, and internet service provider. We track which pages you visit, how long you stay, and which features you use most. We also record your IP address and approximate location (country or region level, not your exact address). This technical data helps us maintain popwin's security, diagnose technical problems, and optimise our platform's performance.

How we use your data on popwin

We use your personal information primarily to provide popwin's services—verifying your identity, processing deposits and withdrawals, settling bets, and delivering customer support. We need your email and phone number to contact you about account issues, promotional updates (if you opt in), and security alerts. We use your payment data to process transactions and provide receipts.

We analyse gameplay patterns and account data to detect fraud, money laundering, and problem gambling signals. We use this analysis to protect popwin's integrity and comply with anti-money-laundering laws. We also use your data to improve our platform—for example, identifying which games are most popular or which payment methods users prefer. We combine this data with others' to generate statistics and reports, but we never identify you individually in these reports.

Third parties who access your popwin data

We share your data with payment processors who handle e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking transactions, as well as local payment, online payment, e-wallet, and mobile banking virtual-account systems. These processors need your name and transaction details to complete deposits and withdrawals. We do not control how they use this data, but they are contractually bound to protect it.

We share data with our customer support team, fraud-detection vendors, and legal advisors when necessary. We may disclose data to government agencies and law-enforcement bodies if required by court order or applicable law. We do not sell your personal information to marketing companies or data brokers. We do not share your gameplay history with unrelated third parties.

Cookies and tracking on popwin

We use cookies on popwin to remember your login session, keep you logged in across pages, and store your language preference. We also use cookies to track your device's behaviour—for example, how you navigate our site and which games you view. These cookies remain on your device and are sent to our servers each time you visit popwin.

Most browsers allow you to delete or block cookies through your settings. If you block all cookies on popwin, some features may not work correctly—for example, you may need to log in on every page load. We respect your choice to limit tracking. We do not use third-party cookies for advertising purposes on popwin.

Session cookie

Remembers that you are logged into popwin during your visit. Deleted when you close your browser.

Preference cookie

Stores your language choice and display settings on popwin. Remains until you change settings or clear cookies.

Analytics cookie

Tracks how you use popwin so we can improve performance. Does not identify you personally.

Your rights and our commitments on popwin

We commit to protecting your data. We use encryption for all data in transit and at rest. Our popwin servers use firewalls, intrusion detection, and regular security audits. We restrict employee access to personal data—only staff who need it to perform their popwin roles can view it. We do not keep your data longer than necessary.

You have the right to request access to your personal data on popwin. You can ask us what information we hold about you, how we use it, and with whom we share it. You can request correction if your data is inaccurate. You can request deletion in many cases, though we may retain data if required by law. You can withdraw consent for non-essential processing—for example, opting out of promotional emails. To exercise these rights, contact our support team through your popwin account menu.

Data transfers outside your jurisdiction

Our popwin servers may sit outside your jurisdiction. This means your personal data may be processed and stored outside Indonesia. By using popwin, you consent to this international data transfer. We apply the same level of protection to your data wherever it is stored or processed. We use standard contractual clauses and other legal mechanisms to ensure your data receives adequate protection in transit and abroad.

Contacting us about popwin privacy

If you have questions about how we handle your data on popwin, or if you want to exercise your privacy rights, contact our support team. You can reach us through the contact channels listed in your popwin account settings. We respond to data requests subject to our verification procedures. We may ask for proof of identity before disclosing or deleting your personal information.

If you are not satisfied with how we handle your privacy concern on popwin, you may lodge a complaint with your local data-protection authority. We remain committed to resolving disputes fairly and transparently. Our privacy notice may change as popwin evolves or as laws change. We will notify you of material changes by email or through a notice on our platform.